1. When can I expect the next drop?
By the end of 2026, I will be able to release around 20 Drops. We work with winemakers from all over the world, and Drops usually happen about every two weeks.
2. For which countries are the drops available?
For tax reasons, I can currently only allow the following countries:
France
Germany
Spain
Italy
Austria
I’m very sorry, but I won’t be adding any more countries in the future.
3. How can I apply?
You can register for each Drop via the Between Two Bottles portal.
Each Drop is only open for a limited time. You’ll only see it in the portal once it’s live. If you sign up for the newsletter, you’ll receive all the info and updates for each Drop.
4. Who receives a box?
Boxes are allocated fairly using a points-based system, so everyone has the same chance. If you don’t get selected this time, your chances increase for the next Drop.
5. Will I be notified as soon as I have received an allocation?
You’ll receive all notifications through the portal. You’ll be informed as soon as you get an allocation
6. What happens after I receive an email that I have received an allocation?
Within a few days you will receive another email with an invoice. Please pay the invoice within 3 days. Otherwise your allocation will go to the next applicant
7. Is there any other way to pay the invoice than by bank transfer?
Unfortunately not! We only accept bank transfers
8. Do I need to send you a confirmation once I’ve made the payment?
No, there’s no need to send a confirmation. The system records your payment automatically, and you’ll receive an email confirmation a few days later once it has been processed.
9. Why do I have to expect delivery times of one month and longer at Between two Bottles?
BTB is still a one-woman show, and I manage everything myself. Since I also travel now and then to discover new winemakers, please note that deliveries always take around one month. We make sure to communicate this clearly before each drop
10. What should I do if I have a problem with my package?
Please get in touch with me directly so I can help you resolve it:
isabel@between-2-bottles.com
11. My package is being held at the parcel station. What should I do?
Please pick up your package promptly. ChronoPost only holds parcels for 8 days at pickup points before returning them to sender. After that period, your package will be sent back to me. A re-shipment will NOT be covered by Between Two Bottles. At that point, we can also no longer guarantee the quality of the wine.
12. Will I receive a shipping confirmation and where can I find my tracking number?
You’ll receive all notifications through the portal. You’ll be as soon as your package is send
13. Which provider do you use for shipping
All packages are shipped with Chrono Post.
14. Is there another chance to get a box after the drop?
Unfortunately not — I don’t keep any extra stock. Once the allocations are done, that’s it.
15. How do I find out about the new drop?
We communicate all drops via Instagram and I also send out a newsletter shortly before the start of registration
16. How big are the boxes? Is there always the same number of bottles?
No. Please read the box description carefully before applying, as the number of bottles included varies from one drop to another.
17. I didn`t get my box!
Please contact me immediately if anything appears to be incorrect or if you experience any issues with the delivery service.
Orders are usually shipped within approximately one month after the drop. If you have not received your package within this timeframe, please let me know as soon as possible so that I can investigate.
Please note that delivery complaints can only be submitted within 12 weeks of the respective drop. Unfortunately, I may no longer be able to assist with claims reported after this period.
You can reach me at:
18. Why are the bottles stamped and labelled with the buyer’s name?
No. The name on the bottle must match the person who received the allocation.
The personalised label is part of our anti-resale policy and allows each bottle to remain traceable. Allowing names to be changed would make the system easier to bypass and would reduce its effectiveness.
To protect the winemakers, ensure a fair allocation process and apply the same rules to everyone, we are unable to replace the buyer’s name or make exceptions.
19. Can the buyer’s name be replaced with another name?
Unfortunately, this is not possible. The name on the bottle must match the person who received the allocation.
The personalised name is an important part of our anti-resale policy and helps keep every bottle traceable. Allowing name changes would make the system easier to bypass and much harder to manage fairly.
Between Two Bottles is also a one-woman operation, so I am unfortunately unable to handle individual name changes or exceptions. Applying the same rule to everyone keeps the process clear, fair and manageable.